Terms and Conditions

Please read these Terms and Conditions ("Terms", "Terms and Conditions") carefully before using the “hirna” taxi hailing mobile application (the "App") operated by Hirna Mobility Solutions Inc. (the “Company”).

The Terms and Conditions serve as a binding legal agreement between the Company and you, the user of this App. By using the App, you agree that you have understood and accepted the Terms and Conditions set forth herein. If you do not agree with any of the Terms and Conditions, kindly stop and refrain from using the App.

The Company reserves the right to amend and/or modify the Terms and Conditions at any time as it may deem necessary. The new terms may be displayed on-screen and you may be required to read and accept them to continue your use of the App.

The following are the terms of use of the App on your Eligible Mobile Device. An Eligible Mobile Device means a compatible wireless internet enabled mobile phone or other comparable mobile device.

1.SERVICE

The Company is a technological solutions company which connects the user of the App to its various transport network service providers. Under Philippine Law, the Company is also treated as a transport provider and the Company acknowledges its nature as such. The liability of the company shall be limited to those acts and omissions committed by the independent transport provider while online, pursuant to Section VI of Memorandum Circular No. 2015-015-A issued by the Land Transportation and Regulatory Board, which states:

“VI. LIABILITY

The TNC shall exercise due diligence of a good father of a family in accrediting and supervising its drivers. The TNC shall be held liable for acts or omissions committed by its TNVS while online, except if the same is beyond the TNC’s control.”

The company reserves its right to limit or suspend your account in the event of booking cancellation or fake bookings. A booking is considered cancelled for purposes of application of the penalty if after the lapse of ten (10) minutes, you decide to cancel the booking without any justifiable cause.

2. LICENSES

By agreeing to these Terms and Conditions, the Company grants you a non-exclusive, non-transferable, and personal license to use the App. The App shall be limited to your personal use, and shall not be used for commercial purposes. All rights not expressly granted to you are reserved by the Company and its licensors..

3. REPRESENTATIONS AND WARRANTIES

To the fullest extent permitted by law, the App is provided "as is" and without warranty.

You hereby warrant that you are of legal age and possess the required legal capacity to enter into contracts. You also warrant that the information you provided is accurate and true.

You further warrant and agree that:

  • You shall not use the App for any unlawful purpose or for the commission of any act constituting a crime as defined under the pertinent laws of the Republic of the Philippines;
  • You shall not use the App to transport hazardous chemicals or illegal drugs;
  • You shall not use the App to make fake bookings;
  • You shall not commit any act which tends to disrupt the operations of the App or its network;
  • You shall not hack or send any malicious code, virus, or harmful data into the App;
  • You agree not to copy (to the fullest extent permitted by law), decompile or reverse engineer the Software;
  • You are duly informed and agree that by using the App, standard telecommunication rates or charges will apply;

4. CONSENT TO EXPORT OF PERSONAL DATA AND PRIVACY POLICY

By accepting these Terms and Conditions, you consent to your personal data being exported to the Company. Your personal data will be handled and processed in accordance with the Company’s Privacy Policy, which can be found at (www.hirna.ph/privacypolicy).

Additionally, by using the App and the services, you acknowledge and agree that internet transmissions are never completely private or secure. You understand that any message or information you send using the App may be read or intercepted by others, even if there is a special notice that a particular transmission is encrypted.

5. CHARGES & PAYMENT

Payment for the transportation services shall be on a cash basis. Payment shall be made upon reaching the destination intended by the user. Payment shall be given to the transport provider or its employee or agent. You acknowledge that charges may increase during periods of high demand.

6. INTELLECTUAL PROPERTY, COPYRIGHT, AND TRADEMARKS

The Company shall own all rights and interests in all related intellectual property connected with the App and its software. All content included in the App, such as text, graphics, logos, button icons, images, audio clips, digital downloads, data compilations, and software, is the property of the Company and is protected by international copyright laws. The Company’s trademarks and trade name may not be used in connection with any product or service that is not that of the Company’s, in any manner that is likely to cause confusion among customers, or in any manner that disparages or discredits the Company. All other trademarks not owned by the Company or its subsidiaries that appear on the App are the property of their respective owners, who may or may not be affiliated with, connected to, or sponsored by the Company or its subsidiaries. Lastly, this statement of Terms and Conditions does not convey any ownership over intellectual property rights owned by the Company, over the App, or the software.

7. LIMITATION OF LIABILITY

In no event shall the Company, nor any of its officers, directors and employees, be held liable for anything arising out of or in any way connected with your use of the App, whether such liability is under contract. The Company, including its officers, directors and employees shall not be held liable for any indirect, consequential or special liability arising out of or in any way related to your use of the App.

8. EVENTS BEYOND THE REASONABLE CONTROL OF THE COMPANY

The Company will not be liable or responsible for any failure to perform, or delay in performance of any of its obligations under these Terms and Conditions that is caused by any act or event beyond the Company’s reasonable control, including failure of public or private telecommunications networks (“Event Outside Our Control”).

If an Event Outside Our Control takes place that affects the performance of the Company’s obligations under these Terms and Conditions, (i) the Company’s obligations under these Terms and Conditions will be suspended and the time for performance of its obligations will be extended for the duration of the Event Outside Our Control, and (ii) the Company will use its reasonable endeavours to find a solution by which its obligations under these Terms and Conditions may be performed despite the Event Outside Our Control.

9. INDEMNIFICATION

You hereby indemnify the Company to the fullest extent from and against any and/or all liabilities, costs, demands, causes of action, damages and expenses arising in any way related to your breach of any of the provisions of these Terms.

10. ENTIRE AGREEMENT

These Terms and Conditions constitute the entire agreement between the Company and you in relation to your use of the App, and supersede all prior agreements and understandings.

11. GOVERNING LAW

These Terms and Conditions will be governed by and interpreted in accordance with the laws of the Republic of the Philippines.

12. EXCLUSIVE VENUE

Any court action or proceedings which may arise from this Agreement shall be under the jurisdiction of the appropriate courts in Mandaluyong City, to the exclusion of all other courts.

13. CONTACT US

If you have any questions about these Terms and Conditions, you may send an email to the Company at support@hirna.ph. You may also reach the Company thru their Customer Service hotline at 09171114888 or 09992214888.

14. COMPLAINT MECHANISM

In case of complaints with regard to the service provided by the App and/or any of the Company’s accredited transport providers, you may contact the Company thru its Customer Service hotline at 09171114888 or 09992214888. You can also send a complaint email at support@hirna.ph.